Refund Policy

1. First-purchase satisfaction guarantee

For your first OrinLink subscription purchase, you may request a full refund within seventy-two (72) hours of successful payment, without giving a reason. This applies equally to card and USDT payments, including data add-ons purchased as part of that first order. You do not need to prove a service fault, and we do not deduct an amount for data already used.

This guarantee applies to your first subscription purchase only. Renewals and separately purchased data add-ons are covered by Section 3. The service-unavailability guarantee in Section 4 is separate.

2. Refund payment methods

Card payments (including Apple Pay and Google Pay through Stripe): refunds are processed through Stripe to the original payment method. We do not convert card refunds to USDT or ask you to provide your full card number or card security code.

USDT payments: refunds are made in USDT only, after you and our support team confirm the receiving wallet address and a supported blockchain network. Please confirm that the wallet supports USDT on the agreed network. We do not convert USDT refunds to card or bank payments.

A full refund returns the amount actually paid for the affected order, including any order-identification decimal amount received in USDT. OrinLink absorbs its payment-processing and refund-transfer fees; these are not deducted from your approved refund. Fees originally paid separately to your bank, exchange, wallet or blockchain network are not part of the order amount received by OrinLink.

3. Renewals & separate data add-ons

Renewals and data add-ons purchased separately from the first subscription order are not covered by the seventy-two-hour no-reason refund guarantee. This does not prevent you from requesting assistance or a refund for duplicate payments, non-delivery, or a qualifying service failure under Section 4.

For renewal or additional data on an existing subscription, please contact human support while self-service purchasing for existing accounts is unavailable.

4. Service-unavailability guarantee

If a fault occurs while your subscription is valid and, after reasonable troubleshooting with human support, more than half of the nodes included in your subscription remain unable to provide an actual connection, you may request a full refund of the affected order. This also applies if the Service is entirely unusable. There is no mandatory one-day waiting period. This guarantee applies to card and USDT payments, including qualifying renewals and separate data add-ons.

Please submit your request within six (6) months of the fault occurring, with your order details and the approximate fault time. Where possible, after importing or updating your subscription link, provide screenshots showing connection failures in your client app, such as Shadowrocket's Connection Timeout, or equivalent errors in Clash Mi, Loon or another compatible client. Showing failed tests for multiple nodes helps us verify the proportion affected. Please hide subscription links, QR codes, passwords and other sensitive information before sending screenshots. If screenshots are not available, contact us so we can arrange another way to investigate.

We assess actual connectivity with you; a healthy status page alone is not a reason to reject a request. Connections may be affected by network conditions, operators, devices and client settings, so availability in every environment cannot be guaranteed. These considerations do not prevent you from requesting a review.

If payment has been made but your subscription has not activated, contact us immediately. We will verify the payment and arrange activation or a refund if the purchased service has not been delivered.

5. Disputes & chargebacks

Please contact us so we can investigate payment or service problems directly. This does not restrict your right to raise a dispute with your payment provider or any rights you have under applicable law. If a payment dispute is already open, tell us so that the dispute and refund can be coordinated without duplicate reimbursement.

6. How to request a refund

Contact us through the website support chat, email [email protected] or Telegram @OrinLink. Provide your OrinLink ID (ORIN-XXXXXX) or Order ID (ORDER-YYYYMMDD-XXXX). For a USDT payment, include the transaction hash if available. No explanation is required for a qualifying first-purchase request under Section 1.

For an unactivated order, an incorrect amount, an overpayment, a duplicate payment or an incorrect network, contact human support immediately. After verification, we can arrange an appropriate payment correction or refund. With your agreement, an overpayment may instead be converted into additional data or subscription time. Recovery of funds sent over an incorrect network depends on the actual transaction and cannot be guaranteed.

We aim to give you a decision within three (3) business days after receiving the information needed to verify your request. Requests are handled during our published human-support hours. Bank processing and blockchain confirmation times vary; approval does not mean the funds will arrive immediately.

When an approved full refund is put into effect, the corresponding order's subscription time and data entitlements end; unrelated orders are not cancelled. Any partial refund and the entitlements retained must be explained and agreed with you in advance. Refunds are reviewed and executed by human support.

Nothing in this policy excludes or limits any rights that cannot lawfully be excluded or limited.